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Citizens Charter

    • Available Services in the Company

      Various types of Non-life Insurance.

      Related Rules and Laws

      Company Act 2063, Insurance Act 2079, Rules 2081 Other related rules Directives and, Nepal Insurance Authority Circulars.

      Required papers to ready Insurance Policy

      All types of policy               : Proposal Form
      Motor Insurance                :  Blue book photocopy
      Marine Insurance              : Letter of Credit
      Contractor's All Risk         : Contractor's contract paper with BOQ
      Travel Medical Insurance: Passport photocopy
      Other Insurance                : Papers as required by the company

      Required time to prepare Insurance Policy

      Maximum 2 hour after receiving proposal form and necessary papers.

      • Amount required for Insurance Policy and Renewal policy

      Total amount (Premium, Stamp Duty and VAT) according to Insurance Policy or Tax Invoice.

      • Renewal notice

      For 1 year policy company shall send renewal notice with required premium before one month of the policy expiry to the address provided in the proposal form.

      • Where to claim

               Nearest Branch offices of the company or,

               Company's Claim Dept. at Head Office, Kathmandu or also can be emailed at claim@neco.com.np or,

               Mr. Min Raj Shrestha, Claim Head minraj.shrestha@neco.com.np; Claim Admin Head Mr. Sunil Pokharel, sunil.pokharel@neco.com.np or

      • Time taken to pay claim

      After the report of surveyor and all required papers, the claim will be paid withing three weeks.

      • Place of share works

      All the works related with share will be done at Company's Share Registrar : M/s RBB Merchant Banking Ltd; Teku, Kathmandu

      • Quarterly report publication

      According to Instruction of Nepal Beema Pradhikaran and Nepal Dhitopatra Board, the Company will publish the quarterly report on National Standard daily newspaper.